The term PBX stand for private branch exchange. A pbx system can be used in a company for the communication process. Using a PBX system allows people to communicate. There is communication with people of the outside world and also the people in the organization. They do so using the different communication channels that include the voice over IP, the ISDN or the analog.
This PBX system allows one to have more phones, than the physical phone lines. There are free calls for the members of an organization. It also has some other special features that include; transfers, voice mail call recording, the interactive voice menu(IVRS) and also the ACD call queues.
This systems can be available in virtual solutions, or hosted. They can also be available as in-house solutions to be used on one’s own hardware. The PBX phone system are usually much more flexible than proprietary systems. The flexibility is due to the usage of interfaces and open standards. There are phones nowadays that are made of hardware that is not expensive and also that can be replaced by a closed system.
A PBX phone system has a lot of benefits which one enjoys while using it. Some of the advantages include centralization of control, this is so because it acts as a receptionist where all the calls in to your organization are directed to one number. Instead of giving out a lot of numbers in an advertisement you can give out only one. One can just list down one number, this is possible while using the PBX system.
There is automation in a PBX. Therefore there is no need for a receptionist in an organization. It works in such a way that there is an auto attendant who directs you to dial a particular number.
A flexible routine is also available. while using a normal phone the PBX system features are not possible. meanwhile if you are invited to a meeting and you were waiting for a specific call. If the phone rings several times and it is not answered the PBX system allows the phone to be directed to another phone that you can answer at where you are.
A PBX system also allows the phone to be to have a variable access this means that it is answered by the right person at all times. There is different access in the different extensions while using the PBX control. There is also cost monitoring the PBX system keeps logs of all the incoming and also all the outgoing calls, this allows you know the number of calls your business received within a given period.